Shipping

Orders are processed and shipped from my studio in Yarrow, B.C. usually within 5 business days of the order being placed. Transit times are provided by the carrier and vary with package destination. Please note: transit days are an estimate only, and may vary depending on the carrier. Shipping costs are determined by the weight and size of the items purchased, the method of shipping chosen, and the destination address.

If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon receiving your order so that we can sort out a refund with the carrier.

Companion Goods is not responsible for lost, delayed or stolen packages. Please contact your local post office to remedy the situation. Once a package is tendered to the carrier, many factors are out of my control. If a package is marked as delivered, but missing from the point of delivery, I cannot be held responsible for refunding or replacing.

Local Pick Up:

This option is for residents of the Fraser Valley only! Please only select if you are able to pick up from Yarrow, B.C. in a timely manner. You will receive an email within 3 business days with the address and pick up times available.

Shipping Internationally:

We ship worldwide! International shipping rates are calculated at check out, please enter in your shipping destination to do so. Companion Goods is not responsible for any extra taxes and fees that may apply once the package arrives in the destination country. At this time we are not able to provide exact delivery time frames for all destinations. In addition some international shipments may experience customs delays. Unfortunately, we cannot foresee additional duties charges or customs delays. We can suggest for you to contact your local customs office for any additional information.